On Thursday, 13 March our Health Hub will not be able to accept calls regarding the 0 to 19 service for 24 hours. This is due to essential maintenance of our health record system.

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Chathealth

  • 11-19 Years
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Contact us

ChatHealth is available Monday to Friday 9:00am to 4:30pm.

ChatHealth explained

ChatHealth is a secure and confidential text messaging service for young people aged 11 to 19 across Bedfordshire and Luton.

Our team can help with all sorts of issues such as bullying, emotional health, being active, healthy relationships, alcohol, drugs and much more. All young people need to do to start a conversation is text:

If a young person texts ChatHealth out of hours, they will receive a bounce back message. The message explains where to get help if their question is urgent and when they can expect a response. 

Texts are usually replied to within one working day and cost the same as a standard text or will come out of the young person contract message allowance.

ChatHealth terms and conditions - for young people

Unless you give permission, we will not pass on anything you say to anyone else, like parents, teachers, or other students - except in extreme circumstances like if the health, safety or welfare of you or someone else is at significant risk.  If we do need to tell someone about something you have told us, we would always try to discuss it  with you first.

For our safety and yours we hold information that you tell us on electronic records that can be seen by other healthcare professionals who all follow the same confidentiality rules - this can include your doctor.  Records are kept for future use.

Professionals - promoting and supporting this service

If you are professional working with young people or are a school looking for some promotional materials to help support Chathealth, please contact our School Nursing (5 to 19) team by calling 0300 555 0606 or emailing ccs.bedsandlutonchildrenshealthhub@nhs.net. 

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Last reviewed: 1 November, 2024

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Please tell us about your recent experience with any of our services by answering a few simple questions. We want to hear about what you felt went well and what you think we could do differently. 

Your voice makes a difference and helps us improve our services for you and other families.

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